Français
Delivery
I. DELIVERY CONDITIONS, RETURNS AND REFUNDS
1. Delivery of purchases
It is the customer's responsibility to check the shipments upon arrival of their order and to make any reservations and complaints that appear justified. Made In Togo SARL cannot be held responsible for the consequences due to a delay in delivery.
Delivery costs
Shipping costs are calculated based on the weight of the order and the place of delivery.
Delivery time
Made In Togo cannot commit to delivery times. The risk of transport is borne by the buyer who must make a reasoned protest to the carrier within a period agreed with them from delivery. In the event of an unusual delay, please contact us.
2. Right of withdrawal
You have the right to withdraw from your order without giving any reason within 14 days from the date on which you, or a third party designated by you (other than the carrier), took physical possession of the goods purchased (or the last good, batch or part if the contract concerns the delivery of several goods or several batches or parts delivered separately). You must notify us of your decision to withdraw from your order to Made In Togo SARL before the 14-day period expires and return your product.
Effect of withdrawal
The effect will be that we will reimburse you for all payments we have received from you. We will use the same means of payment as you used when you initially placed your order, unless you expressly agree otherwise. We will defer reimbursement until we have received the product(s).
You must bear the direct costs of returning the product(s). You will be liable for any diminished value of the product(s) resulting from the handling (other than what is necessary to establish the nature, characteristics and functioning of the product(s)).
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
• the delivery of products that cannot be returned for reasons of hygiene or health protection, if you have unsealed them or, after delivery, have been inseparably mixed with other items;
• the delivery of audio or video recordings or computer software when you have unsealed them after delivery;
• the delivery of products that have been made to your specifications or clearly personalized;
• the supply of products that are likely to deteriorate or expire rapidly;
• the provision of services fully performed by Made In Togo for which you have accepted at the time of placing your order that we begin their execution, and waived your right of withdrawal;
• the supply of digital content (including applications, computer software, digital books, music downloads, etc.) not provided on a physical medium (e.g. on a CD or DVD) if you have accepted at the time of placing your order that we begin the supply of it and waived your right of withdrawal;
• the supply of alcoholic beverages whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond our control.
3. Returns
Before returning any product, we invite you to contact our customer service, who will tell you the procedure to follow.
4. After-sales services
We invite you to contact our customer service at 00228 93 44 17 17 who will tell you the procedure to follow.
Any questions relating to order tracking or the implementation of the warranty can be addressed to:
Made In Togo SARL, Limited liability company, 187 rue ofè, Tokoin Casablanca, BP: 81547 Lomé, Tel: (+228) 22 22 88 98
Email: e-contact@madeintogo.com